- North Las Vegas, Nevada
- March 1, 2018
My objective is to secure employment with a solid reputable organization in hopes of utilizing the skills and knowledge obtained from my academic career. Eighteen years of customer service experience, along with the knowledge I have gained from my psychology and sociology disciplines are an essential tool in providing care, and professional services for the diverse group of clients I hope to serve.
Substance Abuse Counselor
Odyssey House - Las Vegas, NV August 2017 to Present
Responsibilities include providing individual/group/family counseling to youths and their families involved in the criminal justice system. Conduct intake assessments, mental health evaluations, and submit clinical documentation in a timely manner. Manage case load, also act as coordinator for SAARP program through Department Juvenile Justice.
Substance Abuse Counselor
Center for Behavioral Health - Las Vegas, NV April 2017 to July 2017
3050 E Desert Inn Rd. #116 Las Vegas, NV 89121
Responsibilities include providing direct services to patients in substance abuse Treatment, manage caseload including intakes, assessment, and annual assessments, Case-notes, in timely manner including individualized treatment plans, and bio-psychosocial reviews. Contribute to weekly staff meetings, and adherence to substance abuse counseling code of ethics.
Patient Service Advocate
Southwest Medical Associates - January 2016 to April 2017
2716 N. Tenaya Way, Las Vegas NV 89128
Responsibilities- Answer a minimum of 85 calls per day resolving moderate to complex issues. Schedule and verify appointments in clinical information system. Verify and update patient demographic and insurance information. Send and receive tasks to Provider offices to assist patient with access to medical care. Receive, process and expedite stat and at-risk referrals. Contact patients to advise of appointment and referral status. Extreme high volume data entry. Process and resolve expedited patient complaints. Review and processing of medication refills, place lab orders for patients. Proactive response to inquiries from patients, Providers, and internal medical personnel
Call Center Representative
Futuredontics - Los Angeles, CA June 2015 to December 2015
6060 Center Dr Los Angeles, CA 90045 June 2015
Responsibilities include Inbound/Outbound call center, handling between 80-100 calls per day. Gathering customer information, data entry, matching potential patients to dentist office and scheduling appointments. Following call handling and quality assurance guidelines.
SD&A Teleservices - Los Angeles, CA December 2011 to June 2015
5757 Century Blvd. Los Angeles, CA 90047
Responsibilities included contacting members, and donor groups of various non-profit, political, environmental, and humanitarian organizations via computerized outbound telephone dialing system. Process electronic payments using credit and debit cards. Account maintenance, and data entry. Participate in staff meetings, quality assurance monitoring sessions with account executives from adverse group of non-profit organizations, and creative meetings with staff, and management.
Masters of Social Work in Social Work-Walden University
August 2016 to Present
Bachelors Degree in Psychology-Brandman University - Irvine, CA
January 2012 to 2014
Los Angeles Harbor College - Los Angeles, CA
August 2008 to 2012
Substance Abuse Counselor Intern May 2018 to July 2018
Valid CADC-I intern license certified by Nevada Drug and Alcohol Board
Active NPI number
Valid CPR Certification 08/2017-08/2019